Refund policy

At Veloren, customer satisfaction is among our top priorities. We strive to deliver a reliable and enjoyable shopping experience. If your order does not fully meet your expectations, our dedicated support team is available to guide you through a simple and transparent return procedure.

We provide a 30-day return window, giving customers the opportunity to submit a return request within 30 days after their order has been delivered.

To be eligible for a return, products must remain in their original condition, unworn, unused, with all original tags intact and in their original packaging. A receipt, order confirmation, or another acceptable proof of purchase is also required.

To initiate a return, please get in touch with our customer service team at lenihanalexanderycarol@gmail.com.

All returned items must be sent to the designated return address shared by our support team. After your request has been assessed and approved, we will provide a return shipping label along with clear instructions on how and where to send your package.

Please Note: Returns submitted without prior approval may be refused, unless otherwise required by applicable consumer protection laws.

For any questions or additional assistance regarding returns, feel free to contact us at lenihanalexanderycarol@gmail.com.

Damaged, Faulty, or Incorrect Items

We encourage customers to examine their purchases shortly after delivery.

If your order arrives damaged, contains a manufacturing defect, or includes an item different from what you ordered, please notify our customer support team as soon as possible.

Our team will review the circumstances and help identify the most appropriate solution. Depending on the situation, this may involve a product replacement, reimbursement, or another suitable resolution in line with applicable consumer protection laws.

Items Excluded from Returns

Some product categories may not qualify for returns under our standard policy because of their characteristics, personalized nature, or particular purchase conditions.

These categories may include:

  • Perishable Items: Goods such as food products, fresh flowers, and living plants.

  • Personalized Merchandise: Custom-made, specially ordered, or individually customized products.

  • Health and Personal Care Products: Selected cosmetics, beauty, or hygiene items where exclusions are legally allowed.

  • Dangerous Goods: Flammable substances, gases, and other regulated or hazardous materials.

  • Gift Cards: Gift cards are typically non-returnable.

  • Final Sale Merchandise: Products clearly identified as final sale or clearance items, where permitted by law.

If you are uncertain whether an item is eligible for a return, we recommend reaching out to our customer service team before shipping it back.

These limitations do not affect your legal rights concerning defective, damaged, or inaccurately described products.

Product Exchanges

If you would like to choose another size, color, or style, we suggest returning your initial purchase and submitting a new order for your preferred item.

Once your return request has received approval, you are welcome to place a separate order for the replacement product.

This approach helps you obtain your desired item without having to wait for the original return and reimbursement process to finish.

European Union – 14-Day Withdrawal Rights

For orders covered by European Union consumer protection regulations, customers generally have the right to cancel an eligible online purchase within 14 days of receiving their products, without being required to explain their decision.