Shipping policy

At Veloren, our goal is to provide every customer with a convenient, safe, and dependable shopping experience. Every order is thoroughly reviewed and carefully prepared before being handed over for shipment.

Our standard order processing period is 2–5 business days. Please note that orders are not processed or dispatched during weekends or public holidays.

During busy shopping periods, seasonal holidays, special promotions, or periods of increased demand, order preparation and shipping may occasionally require additional time. In the event of a significant delay, our customer support team will contact you by email with relevant updates.

Shipping Costs & Delivery Estimates

We are happy to provide complimentary shipping on all orders, unless a different shipping charge is clearly indicated at checkout.

Our estimated shipping timeframes are as follows:

United States & Canada: 7–15 business days

Please keep in mind that the delivery periods listed above are approximate and should not be considered guaranteed arrival dates. Actual shipping times can differ based on the delivery location, courier availability, customs procedures, local postal networks, or unforeseen events beyond our control.

Order Tracking Information

After your order has been shipped, a confirmation email containing your package's tracking details will be sent to you.

You can use the tracking link provided to monitor your order's journey and check its most recent delivery updates.

Please allow some time for tracking information to become active or refresh after your shipment has been received by the transportation company.

Customs Duties, Import Fees & Taxes

Veloren does not cover customs duties, import taxes, VAT, or any other additional fees charged by authorities in the receiving country.

Any charges assessed by customs agencies, delivery companies, or other authorized organizations are the responsibility of the customer. Depending on the destination, these fees may need to be paid before the shipment can be released for delivery.

Inaccurate or Missing Delivery Details

To support a smooth delivery process, customers are responsible for confirming that their shipping addresses and contact information are correct and complete before finalizing their purchases.

If an order is sent back because the delivery address was incorrect, incomplete, or entered improperly, extra shipping charges may be required to arrange another delivery attempt.

If you discover an error in your shipping details, please contact our customer service team promptly so we can determine whether the information can still be updated.

Missing or Damaged Packages

If your shipment is delivered in damaged condition or appears to have gone missing while in transit, please notify our customer support team within 10 days of delivery. For packages that have not been received, we kindly request that you contact us within 10 days following the estimated delivery date.

You can reach our team at:

Email: lenihanalexanderycarol@gmail.com

Our customer service representatives will assess your case, coordinate with the shipping carrier when needed, and make every reasonable effort to find a suitable resolution without unnecessary delays.